We want to accommodate all dietary needs and restrictions of our guests including, but not limited to: vegan, vegetarian, pescatarian, gluten-free, lactose-intolerant, or any food-related allergies. Please, notify us immediately if anyone in your party has dietary restrictions.

By notifying us early, we are best able to prepare your tour meal, snack, and beverage needs accordingly. Should there be no contact by 12:00 PM, the day prior to your tour, the meals ordered on your behalf will default to regular with no restrictions. Since gathering these details is time sensitive, we look forward to hearing from you soon.

Though we have a compact collapsible wheelchair available for guests, our guides are not able to push or assist with wheelchair mobility. Please note: We do not have capacity or storage for a motorized wheelchair so we can only allow for guests to bring or use our collapsible wheelchair.)

Our tours are active and require some physical exertion. While on tour guests may experience some or all of the following: a large step up into the van, tight aisles, steep hills in either direction, stairs, uneven surfaces, wet surfaces, and loose sand.

Please note: Guests may choose to not participate in any physical activity they choose while on tour. We do not want to restrict guests wishing to attend but may prefer to only observe.

If you have any questions or would like to know more details about the physical aspects of your specific tour, please contact Kailani Tours staff at 808-938-4057 or [email protected].

Kailani Tours prefers small-group experiences, generally booking no more than 12 guests per vehicle. The Mercedes fleet consists of 15 passenger vehicles. If you’re looking for something even more intimate, a private tour can also be arranged for your party.

Tips and gratuities are not required or included, though greatly appreciated. Your guide works hard to ensure you are feeling safe, entertained, comfortable and satisfied for 11+ hours while on tour. If you find your guide to provide exceptional service, you are welcome to thank them through gratuity.

Infants, toddlers, or children under 5 years of age are not permitted on public tours. A private tour will need to be secured for families traveling with small children. We encourage guests to request our luxury SUV for groups of 4 adults or fewer and our Sprinter Mini-Coaches for larger groups.

To abide by Hawaiʻi State Law, all children 3 years and younger must be in a proper safety seat.

Children aged 4 to 7 who weigh between 40 and 80 pounds and are less than 57 inches tall must be in a booster seat.

We have all child seat options available upon request. Please, notify us of your children’s age and seat requirements as soon as possible.

We have luxury SUVs available for small parties (1-4 passengers) and Mercedes Sprinter or Smart Mini-Coaches for large parties (4-12 passengers). Our current fleet of SUVs and Mini-Coaches are able to handle groups of up to 200 per day.

The most common reasons for guests to choose our private tour over a small-group tour include the ability to go at your own pace, a customizable itinerary with tour flexibility, customizable timing, customizable pickup/drop off locations, upgraded meals/snack baskets/beverages, no other personalities/strangers, not waiting on rouge public participants, more intimate experience, any age is permitted, and you’ll be placed with a tenured guide.