The mission is simple: become the best, most personalized tour company in Hawaii.
History
Kailani Tours Hawaii was created out of necessity: the need to provide exceptionally well-run tours with the best guides in the most comfortable vehicles, and with the best customer service around.
Two experienced Mauna Kea summit tour guides realized that the future of tourism on the Big Island was not with large buses or one-size-fits-all group tours, but with smaller and more personal touring that provided an authentic and individual experience.
By utilizing Mercedes-Benz passenger vans, Kailani Tours guides provide the utmost personal care and surpass the competition with an incredible customer experience. With these principles, Kailani Tours has slowly grown from a concept to a company that is raising the standards for all tour companies on the Big Island.
Meet the Owner
Our owner, Chris Paterson, became a guide on Hawaii Island over a dozen years ago. He learned how to be a better guide by understanding the nuances of delivering superior knowledge, safety, customer service and entertainment while on tour. In order to deliver an even higher level of customer service, he became a concierge at a world class resort. The breakthrough came when Chris decided to take the 5-star resort concept on tour!
Together with a fellow guide, Chris created a company that the Hawaii tourism market has long been looking for – a tour experience that offers better service, better food, and better service. Kailani Tours Hawaii and their guides provide an unforgettable guest experience filled with fond memories, otherworldly attractions and a magnetic attraction to the islands that we love – Hawaii!
Meet the Team
Get to Know Us
Kailani Tours Hawaii has locations in both Kona and Hilo. We have a number of different vehicles available for daily, private and group tours. We are very proud of our impeccable fleet of Mercedes-Benz Sprinter mini-coaches. We currently have a fleet of over 12 vehicles and can accommodate groups of over 100 guests at a time.
All Kailani Tours guides are CPR/First-Aid certified and all hold a certification from Hawaii Volcanoes National Park. All guides provide world class driver/guide service and have been trained to accommodate the highest of guest expectations.
Kailani Tours Hawaii has received multiple awards for superior customer service and has been recognized as one of the best tour operators on the island of Hawaii. We are members of the Better Business Bureau and Hawaii Tourism Authority/Hawaii Visitor’s Bureau.
Please send all group and custom tour inquiries to [email protected]