The mission is simple: become the best, most personalized tour company in Hawaii.
History
Kailani Tours Hawaii was created out of necessity: the need to provide exceptionally well-run tours with the best guides in the most comfortable vehicles, and with the best customer service around.
Two experienced Mauna Kea summit tour guides realized that the future of tourism on the Big Island was not with large buses or one-size-fits-all group tours, but with smaller and more personal touring that provided an authentic and individual experience.
By utilizing Mercedes-Benz passenger vans, Kailani Tours guides provide the utmost personal care and surpass the competition with an incredible customer experience. With these principles, Kailani Tours has slowly grown from a concept to a company that is raising the standards for all tour companies on the Big Island.
Meet the Owner
After guiding on Mauna Kea as a summit driver for nearly 7 years, Chris decided to go independent and start Kailani Tours Hawaii with a fellow guide. His skills as a Japanese guide made it easy to be able to provide guiding expertise in both Japanese and English.
During his time as a guide, Chris quickly fell in love with the idea of showing off this incredible island to Hawaii Island guests. His love of the outdoors and curiosity about all things Hawaii has helped him become a guide that listens as much as he speaks.
His time in Japan gave him the tools to become an effective bilingual guide. More importantly, it was perhaps the level of service he received in Japan that influenced his desire to improve customer service at his own company. Yoshia offers high level customer service and guiding knowledge to further enhance the customer experience. With Chris and Yoshia being able to take on both English and Japanese customers they were able to expand their market and attract more customers.
Together Chris and Yoshia have created a company that the Hawaii tourism market has long been looking for – a tour experience that offers better service, better food, and better comfort for all. Kailani Tours Hawaii and their guides provide an unforgettable guest experience filled with fond memories, otherworldly attractions, and a magnetic attraction to the islands that we love – Hawaii!
Meet the Team
Jim has traveled the USA but is most passionate about the beautiful 50th state, Hawaii! He’s the consummate storyteller, keeping our guests thoroughly enchanted with his clever tales.
Misty was born and raised in Texas, and moved to Hawaii at the age of 15. She’ll keep you calm with her passion for meditation and yoga.
Zane is from the Pacific Northwest and was drawn to the island because of Volcanoes National Park, as well as Kona. He has numerous hobbies when he’s not showing guests what Hawaii has to offer.
Kevin grew up in Omaha, NE. He enjoys exploring everything this island has to offer with his wife and daughter. He also loves baseball.
Get to Know Us
Kailani Tours Hawaii operates exclusively with 15 passenger Mercedes-Benz Sprinter Passenger Vans. As of 2015, Kailani has 3 vans in operation with the ability to handle up to groups of 42.
We have bilingual guides (Japanese and English) that are trained, certified, and have impeccable driving records. All current guides have National Park certification and able to perform at the highest level of service in the industry.
Kailani Tours Hawaii is owner-operated. Having hands-on owner/guides, management is able to quickly respond to customer requests and stay ahead of tour trends.
Japanese Website: ja.kailanitours.com