Our History, Our Mission, Our Guides
Kailani Tours Hawaii was created out of necessity: the need to provide exceptionally well-run tours with the best guides in the most comfortable vehicles, and with the best customer service around.
Two experienced Mauna Kea summit tour guides realized that the future of tourism on the Big Island was not with large buses or one-size-fits-all group tours, but with smaller and more personal touring that provided an authentic and individual experience. By utilizing Mercedes-Benz passenger vans, Kailani Tours’ guides provide the utmost personal care and surpass the competition with an incredible customer experience. With these principles, Kailani Tours has slowly grown from a concept to a company that is raising the standards for all tour companies on the Big Island.
Our owner, Chris Paterson, became a guide on Hawaii Island over a dozen years ago. He learned how to be a better guide by understanding the nuances of delivering superior knowledge, safety, customer service and entertainment while on tour. In order to deliver an even higher level of customer service, he became a concierge at a world class resort. The breakthrough came when Chris decided to take the 5-star resort concept on tour!
Together with a fellow guide, Chris created a company that the Hawaii tourism market has long been looking for – a tour experience that offers better service, better food, and better service (did we say that already?). Kailani Tours Hawaii and their guides provide an unforgettable guest experience filled with fond memories, otherworldly attractions and a magnetic attraction to the islands that we love – Hawaii!
All Kailani Tours guides are CPR/First-Aid certified and all hold a certification from Hawaii Volcanoes National Park. All guides provide world class driver/guide service and have been trained to accommodate the highest of guest expectations.